Senate Committee Unleashes Subpoenas on Live Nation and Ticketmaster Following Extensive Months-Long Investigation

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Politics / Wednesday, 22 November 2023 20:50

In a surprising turn of events, a Senate investigative subcommittee revealed on Monday that it had clandestinely issued a subpoena to Live Nation Entertainment and its subsidiary, Ticketmaster. The move comes after an extensive, months-long probe that had not been publicly disclosed until now. The subpoena is aimed at extracting information related to ticket pricing and fees, specifically honing in on Live Nation/Ticketmaster's alleged failure to address artificially inflated demand driven by bots.

Senator Richard Blumenthal, Chair of the subcommittee, conveyed the motive behind the subpoena in a letter addressed to Live Nation CEO Michael Rapino. The document requests records shedding light on instances where Live Nation/Ticketmaster purportedly allowed the exploitation of bot-driven demand, leading to consumers being charged exorbitant prices. Blumenthal emphasized that the move was necessitated by Live Nation's perceived reluctance to cooperate with the subcommittee's inquiry into what he labeled as "abusive consumer practices."

In a statement on Monday, Senator Blumenthal criticized Live Nation's lack of cooperation, stating, "Live Nation has egregiously stonewalled my Subcommittee’s inquiry into its abusive consumer practices — making the subpoena necessary." He asserted that American consumers deserve transparent pricing without hidden fees and emphasized the public's right to know how Ticketmaster's practices might be influenced by its monopoly power misuse.

Live Nation responded to the development through a spokesperson in an email to CNBC, asserting that they had voluntarily collaborated with the Subcommittee, providing extensive information and participating in multiple meetings. The spokesperson explained that Live Nation sought standard confidentiality measures to share additional information about artist and client compensation and other sensitive matters. However, they claimed that the Subcommittee had thus far refused to provide such assurances.

The backdrop of this investigation is the dominance of Live Nation and Ticketmaster in the ticketing and live event venue market, controlling a substantial 70% share following their merger over a decade ago. The Senate Permanent Subcommittee on Investigations initiated its probe in March, spurred by controversies surrounding ticket sales glitches and pricing concerns related to concerts by Taylor Swift and Bruce Springsteen. The recently revealed subpoena focuses on extracting documents and internal communications pertaining to ticket pricing, fees, resale practices, and the companies' relationships with artists and venues. The unfolding drama hints at deeper tensions between regulatory scrutiny and the powerful players in the live entertainment industry.

The panel's comprehensive request delves into various facets of Live Nation/Ticketmaster's operations, seeking a trove of annual financial data related to fees. The inquiry extends to the company's recommendations for ticket pricing, encompassing intricate details of their business strategies concerning not only primary ticket pricing but also secondary ticketing and the influence of bots in the process. The panel is also keen on uncovering communications surrounding high-profile incidents in the year 2022, shedding light on the company's response to critical situations. Additionally, the scope of the request includes a probe into customer research and surveys conducted by Live Nation/Ticketmaster regarding ticket pricing and fees.

Senator Blumenthal, in a letter to Live Nation CEO Michael Rapino last week, accompanied by the subpoena, expressed frustration with the lack of cooperation. Despite nearly eight months of persistent efforts to secure voluntary compliance, Live Nation/Ticketmaster has allegedly fallen short of fully meeting the requests made by the Senate Permanent Subcommittee on Investigations (PSI). Blumenthal emphasized that the company has refused to produce certain documents crucial to the subcommittee's inquiry, heightening the need for the subpoena.

The backdrop to this intensified scrutiny includes a summer hearing by the Senate Judiciary Committee that focused on Live Nation and the perceived lack of competition in both primary and secondary markets for event ticketing. Senator Amy Klobuchar, during the hearing, challenged the notion that the industry was not a monopoly, emphasizing the importance of addressing the issue and exploring potential solutions. As the inquiry unfolds, it underscores growing concerns about market concentration and competitive practices within the live entertainment and ticketing landscape.

In conclusion, the unfolding saga between the Senate investigative subcommittee and Live Nation/Ticketmaster paints a picture of heightened scrutiny and tension within the live entertainment industry. The comprehensive subpoena, seeking a myriad of information ranging from financial data to communications surrounding high-profile incidents, underscores the subcommittee's determination to delve into the intricacies of ticket pricing and related practices.

Senator Blumenthal's frustration, expressed in his letter to Live Nation CEO Michael Rapino, highlights the perceived lack of cooperation from the industry giants. Despite nearly eight months of efforts to secure voluntary compliance, the company's alleged failure to produce critical documents has necessitated the issuance of a subpoena.

This development comes on the heels of a summer hearing by the Senate Judiciary Committee, where concerns about competition in the event ticketing market were raised. Senator Klobuchar's emphasis on dispelling the notion of a monopoly further adds to the overarching narrative of regulatory concern.

As the investigation continues, it unveils deeper tensions between regulatory bodies and industry leaders, raising important questions about market concentration and the need for transparent and fair practices within the live entertainment sector. The outcome of this inquiry could potentially shape the future landscape of ticket pricing and competition in the dynamic realm of live events.